Payment & Subscription Policy

Version 3.2 — Binding on new clients from 11 October 2026; on existing clients from 9 November 2026.

Until 9 November 2026, existing clients remain bound by version 1.1. View version 1.1

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This Payment & Subscription Policy forms part of our Terms of Use and governs subscriptions, invoices, payments, late payment, commitment discounts, content edit fees, Marketplace orders, refunds, and cancellation. Terms defined in the Terms of Use have the same meaning here.

1. Scope, Currency & Taxes

The Services are provided to businesses. All prices, invoices, and payments are in Kuwaiti Dinar (KWD) and are stated to 3 decimal places (fils). Prices are final: the price stated in your quote, contract, Package, or invoice is the full amount you pay, with no hidden charges and no extra fee for paying electronically. No tax currently applies to our fees; if a tax or government charge is introduced by law, we will tell you before it is added to an invoice. Nothing in this Policy limits your rights under Kuwaiti law, including Consumer Protection Law No. 39 of 2014.

You will find your invoices in the invoices section of the Client Dashboard as soon as they are issued. Once an invoice is paid, we send you a copy by email to your registered email address on request or when our team chooses to. Each invoice is issued in Arabic and English and shows our commercial registration, the invoice number, the issue and due dates, the description of the service with its specifications, the quantity, the unit price, the amount, and the payment details.

2. Billing Cycles & Renewal

Subscriptions are billed in 30-day billing cycles counted from your service start date, not calendar months. Each cycle lasts 30 days, and the next cycle starts on the day the previous one ends. Your subscription renews automatically from cycle to cycle until it is cancelled in line with this Policy.

On day 21 of each cycle (10 days before it ends) we issue the invoice for the next cycle. It is due on the first day of that next cycle, and we send you a reminder before the due date.

3. Payment Methods & Confirmation

We currently accept:

• bank transfer to our company bank account, using the details shown on the invoice or provided by our team;
• payment link, which allows you to pay by KNET, VISA, or MasterCard through a secure link that we send you, using payment gateways licensed by the Central Bank of Kuwait. We do not add any fee for paying by KNET or card.

We do not accept cash or cheques under any circumstances, to protect both parties and to keep a reliable record of every payment.

Payments are confirmed manually by our team. An invoice is treated as paid once we have received the funds and marked it as paid. Card and KNET payments are processed by the relevant bank or payment provider, and we do not receive or store your full card details. We may add online card payment in the Client Dashboard in future; this will not change the rules of this Policy.

4. Payment Before Activation, Late Payment & Suspension

Payment before activation: every Package, every new cycle, and every service is paid in advance. After your account is approved, the Client Dashboard stays locked until the invoice for your subscription is paid, unless our team chooses to unlock it earlier, and your subscription and our work start only once that payment is confirmed. Work on any new service starts only after its invoice is paid, unless our team agrees otherwise in writing; Marketplace orders follow the same rule, as described in section 10. Renewal invoices for later cycles are due on the first day of the cycle, with the grace period below. Content edit fees relate to edits already requested, so they are billed afterwards, as described in section 9, and are due on the due date shown on their invoice.

Grace period and suspension: if a cycle invoice has not been paid on its due date (the first day of the cycle), you have a grace period covering days 1 to 3 of the cycle. If it is still unpaid after day 3, all services are suspended from day 4 of the cycle (including publishing, campaign management, and production) until the invoice is paid, and they resume once the payment is confirmed. The time lost during a suspension caused by non-payment is not made up and does not extend the cycle. Suspension does not release you from the amounts due.

Termination for non-payment: if an invoice remains unpaid 30 days after its due date, we may end your subscription by written notice. Every amount already due remains payable, and if you were on a commitment, the discount received is to be paid back as set out in section 13.

We do not charge late-payment interest or late fees unless agreed with you in writing.

5. Advertising Budgets

Our prices do not include advertising budgets. You pay them directly to the advertising platforms through your own advertising account, as set out in the Terms of Use. We do not collect or hold advertising budgets, so they are never invoiced or refunded by us.

6. Commitment Discounts & the End of a Commitment

You may commit to a longer period (for example 3, 6, or 12 months) in exchange for a monthly discount. A commitment of a given number of months means the same number of 30-day billing cycles. The discount applies to your monthly price for every cycle of the commitment term. The available commitment periods and discount rates are those set out in your Package or written agreement when you subscribe.

When the commitment term ends, your subscription continues month to month at the base price of your Package, without the commitment discount, unless you choose a new commitment before it ends. You may cancel at any time in line with section 12.

7. Price Changes

The price of your Package does not change during a commitment term. For month-to-month subscriptions, we may change the price of a Package by notifying you by email and in the Client Dashboard at least 30 days before the new price applies to you. If you do not accept the new price, you may cancel before it applies, with no cancellation fee, even within the last 10 days of a cycle.

8. Changing Your Package & Moving to a Shorter Commitment

Changing Package: you may upgrade or downgrade your Package at any time, with no change fee, subject to our team’s approval. The change takes effect from the end of your current 30-day cycle, that is, at the start of the next cycle. Your current cycle, already invoiced, continues unchanged on your current Package, with no refund and no proration. If you are on a commitment, the commitment carries over to the new Package: the number of cycles remaining stays the same, and the same discount percentage applies to the new Package’s price. Changing Package is not a cancellation.

Moving to a shorter commitment (discount-repayment waiver): if, instead of leaving, you choose to move to a shorter commitment period or to a month-to-month subscription, you remain a client, so you do not have to pay back any commitment discount that would otherwise be due under section 13. The new arrangement takes effect from the start of the next cycle, and you may start a new commitment later if you wish. Such requests are subject to our team’s approval.

9. Content Edit Requests

Each business receives 3 free edit requests per Gregorian calendar month, counted in Kuwait time. An edit request is a revision you request, through the Client Dashboard, on a content item that we submitted for your approval. Each revision request on a content item counts as one edit request, whatever the number of changes it lists.

• Each additional edit request in the same month costs 5 KWD.
• Additional edit requests are billed on a separate invoice issued at the beginning of the following month.
• Unused free edit requests do not carry over to the next month.
• Revisions that we initiate ourselves are not counted and are not charged.
• If a revision is needed to correct an error on our part, such as a departure from a brief you approved, tell us and we will waive the fee for that revision.
• Re-shoots and major changes to videos and reels after you approved the script are priced separately, as set out in the Terms of Use.

10. Marketplace Orders & Quotes

You can order additional services outside your Package from the Marketplace. Marketplace orders are invoiced separately from your subscription.

• Fixed-price services: when you place an order, an invoice is issued at the listed price.
• Price on request: some services show “Price on request”. You submit a request with your requirements, we send you a quote in the Client Dashboard, and you may accept or decline it. An invoice is issued only when you accept the quote.

Work on a Marketplace order starts after its invoice is paid, unless we agree otherwise in writing.

Cancelling a Marketplace order: if you cancel before work has started, you receive a full refund, or the invoice is cancelled if it has not been paid. Once work has started, the amount corresponding to the work already completed, together with any third-party costs already incurred for the order (for example, studio, model, or talent bookings), is non-refundable, and any remaining balance is refunded.

11. Missed Deliverables

If we fail to deliver the deliverables agreed for a paid 30-day cycle for reasons attributable to us, the undelivered work is completed in the next cycle at no extra charge. If your subscription ends before that work can be completed, we refund the value of the undelivered portion, calculated in proportion to the price you paid for that cycle.

This remedy does not apply where the delay or non-delivery is caused by:

• late approvals, late feedback, or missing materials or information on your side, including an item that received no response within 3 business days, as set out in the Terms of Use;
• a Connected Account being disconnected, restricted, or unavailable, or outages or restrictions of third-party platforms;
• a suspension of work due to non-payment, or your own request to postpone work;
• force majeure, as defined in the Terms of Use.

12. Cancelling Your Subscription

How to cancel: you may request cancellation at any time in writing by email to contact@tamohaus.com, by WhatsApp on +965 99566983, or from the Client Dashboard. The date we receive your request decides which of the rules below applies. In every case, your subscription ends at the end of the current 30-day cycle, and the next cycle does not start.

• Before day 21 of the cycle (more than 10 days before it ends): cancellation is free. Your subscription ends at the end of the current cycle, and no new invoice is issued.
• From day 21 to day 30 (the last 10 days of the cycle): your subscription ends at the end of the current cycle, and the already-issued invoice for the next cycle is cancelled. Because preparation for the next cycle is already under way, a cancellation fee of 50% of your monthly subscription amount is due, that is, 50% of the amount you actually pay per month after any commitment discount.

The current cycle: once a cycle has started and its invoice has been paid, the cycle runs to its end; the fees paid for it are not refundable, whatever the reason for cancelling, as they correspond to work already planned and performed, subject only to section 11. The final Deliverables of the cycles you have paid for remain yours, as set out in the Terms of Use.

13. Early Termination of a Commitment

If you cancel a subscription that has a commitment before the commitment term is complete, or if we end it for non-payment under section 4, both of the following apply: (a) the cancellation timing rules in section 12; and (b) you pay back the total discount you received for all the cycles started so far. If you changed Package during the commitment, every cycle on the old and new Package counts, each at the discount actually received. The discount to be paid back is due immediately on cancellation.

Example: a Package with a base price of 300 KWD per month on a 6-month commitment at 10% off: you pay 270 KWD per month, a discount of 30 KWD per month. Cancelling after 3 cycles have started: discount to be paid back = 30 × 3 = 90 KWD. If the request is received within the last 10 days of the cycle, the 50% fee of 135 KWD (50% × 270) is added, for a total of 225 KWD.

No discount has to be paid back once every cycle of the commitment has started, and none applies to month-to-month subscriptions.

14. Refunds, Credits & Invoice Disputes

Refunds: fees paid are not refundable except as stated in this Policy, in the Terms of Use, or as required by Kuwaiti law. Third-party costs already incurred for you (such as studio, model, talent, or licence costs) are never refundable. Approved refunds are paid to the original payment method or to the bank account from which the payment was made, within 14 days of approval. Where you continue as a client, we may instead apply the amount as a credit to your next invoice, if you agree.

Invoice disputes: if you believe an invoice is incorrect, tell us at contact@tamohaus.com within 14 days of its issue date, with the reasons. We will review it and respond within 7 business days. The undisputed part of the invoice remains payable on its due date. If the dispute is upheld, we will correct the invoice or refund or credit the difference. An invoice not disputed within 14 days is considered accepted, but we will still correct any clear error we find, and this period does not affect your statutory rights.

15. Changes to This Policy

We may update this Policy from time to time. Every version receives a new version number and is permanently archived with its publication date and SHA-256 fingerprint at /legal/history; previous versions are never altered. After you accept any version, we send you by email a copy of the exact text you accepted.

Material changes: we will notify existing clients by email and in the Client Dashboard at least 30 days before a material change takes effect. New clients are bound from the publication date. If you do not accept a material change to this Policy, the Terms of Use, or the Privacy Policy, you may cancel your subscription before the change takes effect, with no cancellation fee (even within the last 10 days of a cycle) and without having to pay back any commitment discount. Any already-issued invoice for a cycle that would start after your cancellation is cancelled, and the previous version continues to apply to you until your subscription ends.

Non-material changes: changes such as correcting typing errors, updating contact details, or clarifications that do not reduce your rights may be published without prior notice, but they still receive a new version number and an archive entry.

This Policy is published in Arabic and English. In case of any difference between the two versions, the Arabic version prevails.

16. Contact

For any billing, refund, or cancellation question, contact us at contact@tamohaus.com or by WhatsApp on +965 99566983.